Sending a piece back
Returning or exchanging a piece
Changed your mind? Return your piece within 14 days of delivery, no questions asked.
How returns work
If your piece is not right for you, you have 14 days from delivery to send it back or swap it for another, no questions asked. Start on the returns page of your order. For an exchange, tell us which piece you would like instead and we will work out the difference with you. If a piece arrives damaged, send us a photo of it and the packaging within 14 days. We will replace it or refund you. Made-to-order and personalised pieces cannot be returned, but we will remake them if they arrive damaged.
A few helpful answers
How long do I have to return a piece?
You have 14 days from the day your parcel arrives.
Can I swap my piece for another?
Yes. Let us know which piece you would like to swap it for, and we will work out the difference with you.
What should I do if my piece arrives damaged?
Send us a photo of the piece and its packaging within 14 days. We will replace the piece or refund you.
Can I return a personalised piece?
Personalised pieces are made for you and cannot be returned. If yours arrives damaged, we will remake it.
Where can I find care instructions?
You will find care instructions for each piece on its product page.
Returns
- 14-day returns
- Free exchanges
- Custom pieces are made to order and cannot be returned
- Buyer can return this item
- Buyer can exchange this item
- Buyer must ask within 14 days of delivery
- Buyer is responsible for return shipping costs
- Custom-made items are not returnable · remade free if damaged
Return or exchange an item
Enter your order number and the email you used at checkout.